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Kerala Vacations Ltd BOOKING CONDITIONS
1. If We Change Or Cancel Your Holiday Before You Leave
2. Changes After The Start Of Your Holiday
3. Our Responsibility
4. Surcharges
5. If You Want To Cancel
6. If You Want To Change Your Booking
7. Insurance
8. Special Requests
9. If You Have A Problem

Kerala Vacations Ltd BOOKING CONDITIONS

These Conditions apply when you book a holiday with Kerala Vacations Ltd.

These BOOKING CONDITIONS, together with the WEBSITE TERMS OF USE, and PRIVACY STATEMENT found at the bottom of this page, form the basis of the contract between us.

We will send you an invoice the day after you have made the booking. You should check this carefully to confirm that it matches what you booked. You must pay a deposit at the time you make your booking plus any insurance premiums and you must pay the rest of your holiday price to us 30 days before you leave. If you do not, we reserve the right to cancel your booking and ask you to pay cancellation charges. The person confirming the booking with us and/or signing the booking form accepts responsibility for paying for all the people on the booking. They are also responsible for keeping everyone in the party informed of the booking details.

Trading Name: Kerala Vacations Ltd

'We', 'us' or 'our' means Kerala Vacations Ltd.

1. If We Change Or Cancel Your Holiday Before You Leave

We try to avoid making any changes to your holiday arrangements. However, we may need to make changes as our holidays are planned many months beforehand. If we make any changes before your booking, we will tell you before you finish making the booking. There may be some minor changes made before you leave, and if so we will try to tell you before you leave for your holiday.

Occasionally we may have to make major changes to your holiday. If this is the case, we will always attempt to find you an alternative holiday of equivalent or superior quality and we will pay you compensation according to the table below.
Major changes may include the following. Please note that these are examples only and there may be other changes which constitute major changes.

- We need to reduce your stay in the resort by over 12 hours.
- We have to change your holiday to a different country or different area of the same country.

If we make a major change, you may accept that change and receive compensation or cancel your holiday and receive a full refund with compensation. The compensation we will pay is shown in the scale below. However, in no case will we pay compensation if the change is due to events listed in the important note below. Please note that the figures quoted are by way of guidance only and may, in appropriate circumstances be increased.

Period of notice we give to you, and compensation for each customer.

More than 56 days - £0
43 to 56 days - £10
29 to 42 days - £20
15 to 28 days - £30
0 to 14 days - £40

Important note
Compensation arrangements do not apply to major changes caused by circumstances beyond our control such as war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airports closures, bad weather conditions and similar events beyond our control..

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2. Changes After The Start Of Your holiday

Very occasionally we have to change your holiday arrangements after you arrive at the destination. If we do this, we will try to place you in accommodation of the same or higher standard in the same or a similar resort. We will pay you compensation according to the scale shown in section 1. You will have the right to cancel your holiday if the alternative offered by us is not acceptable to you for good reason. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available and where appropriate receive compensation. This does not impose an obligation on us to make specific transport arrangements for you if none are available.

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3. Our Responsibility

We arrange contracts for packages of accommodation and other arrangements through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will pay compensation if those suppliers fail to provide the services they agreed to supply as part of the package originally sold to you provided that this formed part of the package holiday originally sold to you. We will accept liability for claims for personal injury arising as a result of our staff and suppliers being negligent while in the course of their employment or contract.

We cannot accept liability in the following circumstances.

a If you or any member of your party is at fault.
b If the failure is the fault of someone else not connected with providing the services which make up the holiday which we have confirmed to you.
c Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible.
d Any event which we or the supplier of any service could not help, expect, or prevent.

We will offer prompt help to you if you suffer any difficulty while you are on holiday. If, through no fault of your own you suffer illness, personal injury or death during the period of your holiday arising out of an activity which is not part of the holiday arrangement we will help sort out any claim you may have against anyone else. This may include providing translation services, communicating with authorities and others in foreign resorts and recommending foreign lawyers if this is appropriate. We cannot accept liability for any payment unless you have told us within 90 days of the incident that you want to make a claim and we have given our written permission. We may ask you to pay back any payment we have made if you make a successful claim against the other person or you have suitable legal indemnity insurance. If our suppliers can exclude or limit liability under any international convention, we will rely on that exclusion or limitation. Any compensation we pay for claims against us, other than compensation for personal injuries, will not be more than twice the cost of your holiday.
To the extent any refunds or other payments are due to a group member, these will be paid to the lead name and it is the lead name's responsibility to allocate accordingly amongst the group members.

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4. Surcharges

The price of your travel arrangements can be varied due to changes in: transportation costs and Government action such as increases in VAT or any other Government imposed increases, and adverse exchange rate variations.

We will absorb increases up to 10 %, but will have to charge you if the increase is greater than this. If you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. You will also be entitled, to accept an offer of alternative travel arrangements from us if we are able to do so, with the compensation as set out below.

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5. If You Want To Cancel

If you want to cancel your booking after we have accepted it, the person who signed your booking form or paid by credit card must send signed instructions to us (if you are sending this to us by post, we advise that you send this notice to us by recorded delivery as we cannot be responsible for any notices sent to us and not received). If you cancel your booking we will not refund any insurance premium you paid. We will ask you to pay cancellation charges on the scale shown below. These charges reflect our estimated loss as a result of dealing with your booking to the point of cancellation and any other losses we may have to pay. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy.

Please note that, on cancellation, any amendment fees which you have paid to date will be lost.

Period before you leave which we receive written notice and amount of cancellation charge shown as a percentage of the total.

More than 56 days - Deposit only
22 to 56 days - 50% (or deposit if greater)
11 to 21 days - 75% (or deposit if greater)
4 to 10 days - 90% (or deposit if greater)
0 to 3 days - 100%

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6. If You Want To Change Your Booking

If you want to change your booking details in any way, we will try to help you, although we cannot guarantee that we will be able to do this. We charge an amendment fee of £20 for each person on the booking and for each item you want to change. We will charge no more than £150 for any amendments made on the same day, this cap does not apply to group bookings where we reserve the right to charge further amendment fees, in appropriate circumstances. However, if you change within eight weeks of departure, we may ask you to pay cancellation charges on the scale shown above.

Note that your total holiday price for all persons travelling on your booking is calculated by reference to the number of persons sharing the accommodation, and if your original booking has fulfilled the maximum occupancy requirements for the accommodation a reduction in price will be reflected in your total holiday cost. If the change you request reduces or increases the number of persons travelling on your booking, then we reserve the right to recalculate the total holiday price based on the revised number of persons sharing the accommodation, this recalculation may increase or decrease your total holiday price where appropriate. You may also lose any free child places.

We cannot transfer insurance premiums.

Please note that at the time of booking you must provide the full names and title (Mr, Ms, Mrs, etc) of all passengers travelling as those names appear on the passengers' passports. These names will be detailed on your invoice, and it is your responsibility to check that they are correct.

You may not be allowed to travel on tickets without the correct passport names, and there is always a fee to reissue the tickets in a modified name. If you want to make any changes relating to your transport reservation, we may have to cancel your original reservation and make new arrangements, at your cost.

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7. Insurance

All flights and packages sold through this website are protected by ATOL and TOPP insurance. This does not cover such items as personal medical treatment, and therefore it is a condition of booking with us that you take out insurance we have arranged with the Travel and General Insurance Company (HERE), or another policy offering the same or greater protection . The cost of medical and other treatment overseas can be high, and if you do not have insurance, we will not be able to help you pay those costs.

8. Special Requests

We draw a distinction between special requirements which are items essential to your holiday enjoyment and special requests. If you advise us of a special requirement before you leave, we will do our utmost to honour that special requirement. If we are unable to do so, we will where appropriate compensate you for any failure. Where you make a special request we will pass this on to the supplier but we cannot guarantee anything. If we cannot meet your special request we will not pay any compensation. We will not always be able to tell you before you leave if we cannot meet your request.

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9. If You Have A Problem

If you have a problem when you are on holiday you must report this immediately to our local representative who will try to prevent your holiday being spoilt. Unless there is a valid reason why you failed to report your complaint to our local representative we will not consider ourselves to be liable for those complaints. If we cannot sort out your problem, you should record it on a Special Report Form during your holiday. If you wish to take your complaint further you should write to us within 28 days of returning home. If you do not do so, this may affect our ability to investigate complaints and may impact on the way that your complaint is dealt with.

There may be occasions where at the time of booking we agree to changes to the contract terms. Other than this, no changes will be allowed in the terms of the contract which includes any statements appearing in the brochure, including descriptions of any hotel or apartments without our specific agreement.

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